Customer Service

At STAVROS MYTILIOS, we are committed to providing reliable service and helping you choose the right equipment for your needs.

Whether you have a question about a product, need assistance with an order, or would like more information about our used skis, we are here to help.

1. CONTACT US

For questions about products, orders, delivery, or returns, please contact us using one of the following methods.

WhatsApp: +30 698 001 0290 +41762882725

Email: mytilios@hotmail.gr

Business name: ΣΤΑΥΡΟΣ ΜΥΤΙΛΙΟΣ ELGEMI.196144944000

Please include your order number when contacting us about an existing purchase.

2. ORDER ENQUIRIES

If you have questions about an order, payment confirmation, dispatch or delivery, please contact us with your order number.

We will review your enquiry and provide the relevant information about your order.

If you need to correct your delivery address, contact us as soon as possible. Changes may not be possible after an order has been dispatched.

3. PRODUCT INFORMATION

Need help choosing the right ski bag or equipment?

We aim to provide clear and accurate product descriptions so you can make an informed purchasing decision.

4. USED SKIS

Our used skis are selected and described with attention to their condition and characteristics.

Before purchasing, please review the available photographs, product specifications, and condition information.

If you need further details about a particular pair of skis, including their condition, length, bindings, or suitability for your skiing level, please contact us before ordering.

5. SHIPPING AND DELIVERY

Information about shipping destinations, delivery costs, estimated delivery times, and order processing is available on our Shipping & Delivery page.

For questions about a specific shipment, please provide your order number and tracking information, if available.

View our Shipping & Delivery Policy →

6. RETURNS AND REFUNDS

If you would like to return an item, request a refund, or report a damaged, faulty, or incorrect product, please refer to our Returns & Refunds Policy.

Your applicable statutory consumer rights remain unaffected.

View our Returns & Refunds Policy →

7. PAYMENTS

Available payment methods and the total amount payable are displayed during checkout before you complete your order.

If you experience a payment problem or have a question about a transaction, please contact us and include your order number where applicable.

8. SKI LESSONS IN ZERMATT

For enquiries about private ski lessons, availability and bookings in Zermatt, please visit our Ski Lessons in Zermatt page.

Bookings made through an external platform are subject to that platform’s booking terms and applicable cancellation policy.

Discover Ski Lessons in Zermatt →

9. OUR COMMITMENT

We aim to provide helpful, transparent and professional customer support throughout your shopping experience.

If something is not right with your order, please contact us so we can assess the situation and work towards an appropriate solution.

STAVROS MYTILIOS – ELGEMI.196144944000

Ski Equipment · Used Skis · Ski Lessons in Zermatt