Last updated: 9 October 2026
At STAVROS MYTILIOS, we aim to provide a clear, reliable and convenient delivery experience. This policy explains how orders are processed, shipped, and delivered when you purchase products through our online store.
This policy applies to physical products purchased directly from our website, including ski bags, ski equipment, and used skis.
1. SHIPPING DESTINATIONS
We ship to the countries and regions available at checkout.
The shipping destinations available for each order may depend on the delivery address, product dimensions, parcel weight, and the services offered by our shipping partners.
If your country is not available at checkout, please contact us before placing your order to ask whether delivery can be arranged.
2. ORDER PROCESSING
Orders are processed after payment has been successfully confirmed.
Our order processing time is generally [insert processing time, e.g. 1–3 business days], excluding weekends and public holidays.
Processing time is separate from the estimated delivery time.
During busy periods, promotional campaigns or periods of unusually high demand, processing may take longer. If a significant delay affects your order, we will provide an update.
Orders will not be considered dispatched until they have been handed over to the shipping carrier.
3. SHIPPING METHODS AND DELIVERY TIMES
Available shipping methods and estimated delivery times will be displayed at checkout or otherwise communicated before you complete your purchase.
Delivery times depend on the destination, selected shipping method, carrier operations and other relevant circumstances.
The estimated timeframe for your order is [insert estimated delivery times for Greece and other supported destinations].
Any delivery date or timeframe expressly agreed with you will apply. Where no other delivery timeframe has been agreed, applicable EU consumer rules generally require delivery without undue delay and no later than 30 days after the contract is concluded.
If a delay occurs, we will inform you where appropriate and assist you in resolving the issue.
4. SHIPPING COSTS
Shipping costs are calculated according to the applicable delivery destination, parcel size and weight, and the selected shipping method.
The total delivery charge will be displayed before you complete payment.
Any applicable delivery charges will be included in the order total. We will not add undisclosed mandatory delivery charges after your purchase.
If free shipping is offered as part of a promotion, the relevant conditions will be stated at the time of the offer.
5. ORDER CONFIRMATION AND TRACKING
After placing an order, you will receive an order confirmation by email.
Once your order has been dispatched, we will provide shipping confirmation and tracking information where available.
Please use the tracking information to follow your shipment and check the latest updates from the carrier.
If tracking information is unavailable or your shipment appears to have stopped moving, contact us using the details provided below.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, street address, postal code, city, country and a valid contact telephone number where required.
Please check your address carefully before completing your purchase.
If you notice an error after placing an order, contact us immediately. We will do our best to correct the address before dispatch, although changes may not be possible after the parcel has been handed to the carrier.
Additional delivery costs arising from an incorrect address or a requested redelivery will be handled in accordance with the circumstances and applicable law.
7. DELAYS AND FAILED DELIVERIES
Delivery may occasionally be delayed because of carrier disruptions, severe weather, public holidays, customs procedures or other circumstances affecting transportation.
If your order is delayed beyond the expected timeframe, please contact us so that we can investigate the shipment.
If delivery does not take place within the agreed timeframe, or within the applicable statutory timeframe, you may have rights to set an additional reasonable delivery period or terminate the contract and receive a refund as provided by law.
These rights may differ where a delivery date was essential or where the seller refuses to deliver.
8. DAMAGED PARCELS OR MISSING ITEMS
Please inspect your parcel and its contents upon delivery.
If your order arrives damaged, incomplete or with the wrong item, contact us as soon as reasonably possible.
Please include:
- Your order number.
- A description of the issue.
- Photographs of the parcel, packaging and affected product, where applicable.
This information helps us investigate the issue and identify an appropriate solution.
Reporting a problem promptly is recommended, but it does not reduce or replace your statutory consumer rights.
Where we have arranged the carrier, we remain responsible for the goods during transportation until you, or a person designated by you other than the carrier, takes physical possession of them, subject to applicable legal exceptions.
We will work with you to resolve any delivery problem in accordance with applicable law.
9. INTERNATIONAL ORDERS AND CUSTOMS
For deliveries outside the European Union, customs duties, import taxes or other charges may apply depending on the destination country’s rules.
Where such charges are payable by the recipient, they are generally the recipient’s responsibility unless expressly stated otherwise before purchase.
Customers should check the import requirements applicable to their destination.
Delivery availability, customs clearance and the documents required for international shipments may vary by country.
10. PRE-ORDERS AND TEMPORARILY UNAVAILABLE PRODUCTS
If a product is offered as a pre-order or is temporarily unavailable, any specific expected dispatch or delivery date will be communicated before purchase or in the order confirmation.
If the expected timeframe changes materially, we will provide an update and explain the available options in accordance with applicable law.
11. CONTACT US
For questions about shipping, delivery times, tracking or an existing order, please contact us using the details below.
Business:MYMONT FOIVOU 3 UNNAMED ROAD, DIMINION VOLOS 38333, MAGNISIA GREECE
Email: mytilios@hotmail.gr
Telephone / WhatsApp: +306980010290
Business address: FOIVOU 3 UNNAMED ROAD, DIMINION VOLOS 38333, MAGNISIA GREECE
Please include your order number in all enquiries concerning an existing purchase.
12. STATUTORY CONSUMER RIGHTS
Nothing in this policy limits your mandatory rights under applicable Greek or European Union consumer protection law.
If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.