Last updated: 9 October 2026

At STAVROS MYTILIOS, we want you to be satisfied with your purchase. If you need to return an item, this policy explains how to request a return, receive a refund and resolve issues with faulty, damaged or incorrect products.

This policy applies to physical products purchased directly through our online store. It does not replace or limit any mandatory consumer rights under applicable Greek or European Union law.

1. RIGHT OF WITHDRAWAL — 14 DAYS

If you are a consumer purchasing products online within the European Union, you generally have the right to withdraw from your purchase within 14 calendar days without giving a reason.

The withdrawal period begins on the day you, or a person you designate other than the carrier, receive the product. For an order delivered in multiple shipments, the period generally begins when you receive the last product.

To exercise your right of withdrawal, you must notify us of your decision within the applicable 14-day period.

You can contact us by email using the contact details provided at the end of this policy. Please include your order number and the products you wish to return.

You may use the model withdrawal form included below, but you are not required to use it.

After notifying us, you must send the products back within 14 days.

2. CONDITIONS FOR RETURNS

Products returned because you have changed your mind should be handled with reasonable care.

You may examine a product as you would in a physical shop to establish its nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose, as permitted by law.

We recommend returning products in their original packaging, with all supplied accessories and documentation, where reasonably possible.

However, original packaging is not an absolute requirement for exercising your statutory right of withdrawal.

Please package returned items securely to avoid damage during transport.

3. RETURN SHIPPING COSTS

For returns due to a change of mind, the customer is responsible for the direct cost of returning the product, provided this obligation was disclosed before the purchase.

If a product is faulty, damaged on arrival or different from what was ordered, please contact us. We will arrange an appropriate solution in accordance with applicable consumer law, including covering the necessary return costs where required.

Please contact us before sending a return so we can confirm the appropriate return address and instructions. This does not restrict your statutory right to notify us of